bt99 Privacy Policy

1 Introduction

bt99 is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting platform. This Privacy Policy explains what personal information bt99 collects from you, how we use and store it, with whom we may share it, and the rights you have in relation to your data.

By registering an account on bt99 or continuing to use the platform after this Policy has been updated, you acknowledge that you have read and understood this Privacy Policy in full. If you do not agree to the terms described here, please discontinue use of the bt99 platform immediately.

This Privacy Policy should be read alongside the bt99 Terms & Conditions. In the event of any conflict between the two documents in relation to privacy matters, this Privacy Policy shall take precedence.

2 Personal Data We Collect

bt99 collects personal data that falls into the following categories. We collect only the information that is necessary for the specific purposes described in Section 4 of this Policy.

2.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identity document.
• Date of birth (for age verification purposes — you must be 18 or older to use bt99).
• Residential address, including city and postal code (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Email address and mobile phone number.
• Username and encrypted password.
• Copies of identity documents submitted for KYC verification (e.g., National Identity Card, passport, utility bill).

2.2 Financial & Transaction Data

• Details of deposits and withdrawals processed via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, including transaction reference numbers, amounts in Bangladeshi Taka (৳), and timestamps.
• Account balance history and bonus credit records.
• Payment method identifiers (e.g., mobile wallet number associated with your bKash or Nagad account — stored only in tokenised form).

2.3 Gaming & Betting Activity Data

• Records of all bets placed, games played, results, and wager amounts.
• Bonus claim history and wagering progress.
• Session duration, login timestamps, and in-game activity logs.
• Responsible gaming preference settings, including deposit limits, cooling-off periods, and self-exclusion requests.

2.4 Technical & Device Data

• IP address and approximate geographic location derived from IP.
• Device type, operating system, and browser version.
• Cookie identifiers and session tokens (see Section 9 for full cookie details).
• Platform interaction logs, including pages visited, buttons clicked, and time spent on each section.

2.5 Communications Data

• Content of support tickets, live chat transcripts, and emails exchanged with the bt99 customer support team.
• Feedback, survey responses, and any voluntary information you submit through the platform.

3 How We Collect Your Data

bt99 collects personal data through the following channels:

• Direct submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, or contacting customer support.
• Automated platform tracking: Technical data collected automatically when you access the bt99 platform, including IP address, device identifiers, and session activity logs gathered through cookies and similar technologies.
• Third-party verification providers: Identity and address verification data returned by our KYC and anti-money laundering (AML) service partners when you submit documents for account verification.
• Payment processors: Transaction confirmation data returned by payment partners including bKash, Nagad, Rocket, Upay, Visa, and Mastercard when you conduct financial transactions on bt99.
• Fraud prevention services: Risk signals and fraud indicators shared by specialist third-party fraud detection services used to protect the integrity of the bt99 platform and its players.

4 Purpose & Legal Basis for Processing

The table below sets out the primary purposes for which bt99 processes your personal data, together with the legal basis that justifies each processing activity.

bt99 will not use your personal data for any purpose materially different from those listed above without first notifying you and, where required, obtaining your consent.

5 Sharing Your Personal Data

bt99 does not sell, rent, or otherwise trade your personal information to third parties for their own marketing purposes. We may share your data with the following categories of recipient, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and their respective processing partners, to facilitate deposits and withdrawals.
• Identity and KYC verification providers: Third-party services that verify the authenticity of identity documents and check players against sanctions and politically exposed persons (PEP) lists.
• Fraud prevention and AML services: Specialist providers that analyse transaction patterns to detect and prevent financial crime.
• Platform technology providers: Cloud infrastructure, database, and software providers whose services power the bt99 platform, operating under strict data processing agreements.
• Game content providers: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive only the technical session data necessary to deliver their games; they do not receive your full identity profile.
• Legal and regulatory authorities: bt99 may disclose personal data to law enforcement agencies, courts, or regulatory bodies where required by applicable law, court order, or where we have a good-faith belief that disclosure is necessary to protect the rights and safety of bt99, its players, or third parties.

6 International Data Transfers

As an online platform serving the Bangladesh market, bt99 may process and store personal data on servers located outside Bangladesh. Where personal data is transferred internationally, bt99 ensures that appropriate safeguards are in place to protect your information to the same standard as required under this Privacy Policy.

Such safeguards may include contractual data protection clauses between bt99 and its service providers, ensuring that any recipient of your data outside Bangladesh is bound by obligations equivalent to those described in this Policy.

If you have questions about the specific safeguards applicable to any international transfer of your personal data, please contact bt99 at [email protected].

7 Data Retention

bt99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the lifetime of your active bt99 account, plus a minimum of five (5) years following permanent account closure, in compliance with AML record-keeping obligations.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming and betting activity logs: Retained for a minimum of three (3) years from the date of activity.
• Customer support communications: Retained for three (3) years from the date of the last interaction.
• Technical and device data: Retained for up to twelve (12) months from collection, except where required longer for fraud investigation purposes.

Upon expiry of the applicable retention period, bt99 will securely delete or anonymise your personal data so that it can no longer be associated with your identity.

8 Security Measures

bt99 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption of all data transmitted between your device and the bt99 platform.
• Encrypted storage of sensitive personal data, including identity documents and payment tokens, at rest on secured servers.
• Access controls restricting employee access to personal data on a strict need-to-know basis, with all access logged and regularly audited.
• Two-step SMS verification available to all players as an additional layer of account security.
• Regular security assessments and penetration testing conducted on the bt99 platform infrastructure.
• Incident response procedures to detect, contain, and notify affected players of any data breach in a timely manner.

9 Cookies & Tracking Technologies

bt99 uses cookies and similar tracking technologies (such as pixel tags and local storage) to operate the platform effectively and provide you with a personalised experience. The categories of cookies used by bt99 are as follows:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: Used to measure how players navigate and interact with bt99 in aggregate, enabling us to identify and fix usability issues. Data collected is anonymised where possible.
• Functional cookies: Remember your preferences, such as language settings and responsible gaming limit configurations, to provide a consistent experience across sessions.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain bt99 features. bt99 does not use third-party advertising or retargeting cookies.

10 Your Privacy Rights

As a bt99 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the bt99 privacy team at [email protected] with the subject line "Privacy Rights Request".

• Right of access: You may request a copy of the personal data bt99 holds about you. We will provide this within 30 days of receiving a verified request.
• Right to rectification: If any personal data held by bt99 is inaccurate or incomplete, you may request that it be corrected. You may also update most account information directly via your account settings.
• Right to erasure: Subject to legal retention obligations (see Section 7), you may request the deletion of your personal data upon permanent account closure. bt99 will confirm completion of verified deletion requests within 30 days.
• Right to restrict processing: You may request that bt99 limit the use of your personal data in certain circumstances, such as where you dispute the accuracy of the data or object to a particular processing activity.
• Right to object: Where bt99 processes your data on the basis of legitimate interests, you may object to that processing. bt99 will review your objection and cease processing unless we can demonstrate compelling legitimate grounds.
• Right to withdraw consent: Where bt99 relies on your consent as the legal basis for processing (e.g., for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

11 Children's Privacy

bt99 is strictly an adult platform intended for players aged 18 and above. bt99 does not knowingly collect, store, or process personal data relating to individuals under the age of 18. Age verification is conducted as part of the registration process and may be repeated at any subsequent stage.

If bt99 becomes aware that personal data has been collected from a player who is under 18 years of age, we will immediately suspend that account, void any associated bets, return deposited funds to the payment method used, and permanently delete all associated personal data.

If you believe that a minor may have registered an account on bt99, please report this immediately to [email protected]. bt99 takes the protection of minors extremely seriously and will act on such reports without delay.

12 Third-Party Links

The bt99 platform may contain references to or integrations with third-party service providers, including game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. While bt99 takes care in selecting its partners, this Privacy Policy applies only to data processed directly by bt99 and does not extend to the privacy practices of third-party providers.

bt99 encourages you to review the privacy policies of any third-party service providers whose services you use in connection with the bt99 platform. bt99 accepts no responsibility or liability for the privacy practices of third parties.

13 Updates to This Privacy Policy

bt99 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we provide. When material changes are made, bt99 will notify registered players via the email address associated with their account or through a prominent notice displayed on the platform.

The effective date at the top of this Policy will be updated each time a revision is made. Your continued use of bt99 following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how bt99 protects your personal information.

14 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way bt99 handles your personal data, please contact the bt99 privacy team using the details below:

• Email: [email protected] — use subject line "Privacy Enquiry" for general questions or "Privacy Rights Request" for data rights requests.
• Response time: bt99 aims to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).
• Live chat: Available 24/7 to logged-in players via the platform's live chat feature for general privacy questions.

If you are not satisfied with bt99's response to your privacy complaint, you may have the right to escalate the matter to the relevant data protection authority in your jurisdiction. bt99 will cooperate fully with any such investigation.

For questions about responsible gaming data, self-exclusion records, or deposit limit settings, please visit the Responsible Gaming page or reference the Terms & Conditions for broader platform rules.